We at Mas Fashion are dedicated to ensuring that every customer is completely satisfied.
If, for any reason, your purchase does not meet your expectations, you may be eligible for a return or exchange under the following conditions:

1. General Conditions

• Returns and exchanges must be requested within 7 days from the date of receipt.

• Items must be unused, unworn, and in their original packaging with tags attached.

• Proof of purchase (receipt or order number) is required.

2. Non-Returnable Items

• Custom-made or tailored items.

• Products altered or used after delivery.

• Discounted or promotional items, unless defective.

3. Return Process

• Contact our Customer Care team to initiate the return or exchange request.

• Provide order details and, if needed, photographs of the item.

• Once approved, we will coordinate pickup through our courier partners.

4. Refunds

• Refunds are processed within 7–14 business days after the returned item is received and inspected.

• Refunds will be issued through the same payment method used in the original transaction.

• Shipping fees are non-refundable unless the return is due to a mistake from Mas Fashion.

5. Defective or Incorrect Items

• In the rare case of receiving a damaged, defective, or wrong item, we will cover all shipping costs and ensure a full replacement or refund.